Support

It could be due to the motion detection sensitivity settings. Motion detection sensitivity is the level of difference between the current image and the previous image.

Please log on your Yellowvideo account and click on “camera manager” and then click on camera properties. Here you can adjust the camera motion detection sensitivity. Obviously if you adjust the sensitivity to -3 then it will require a lot of change from the scene to register an alarm, and to the +3 it will trigger all the time.

The best way to set these things up is just a case of adjusting the settings and having someone walk in front of the camera until your feel you are getting the required results.

“Auto” switches on the IR LEDs automatically when there isn’t enough light to produce a good quality image.

Image quality is one of the most important aspects of any camera, but it is difficult to quantify and measure it. Image quality on Yellowvideo relates to compression rate. Higher the compression rate is, the lower the quality of the picture will be. Good quality image can be achieved by setting up the camera compression rate to 60.

If you use the camera only for monitoring the house/office while you are away you can disable it when you are at home by simply switching on the privacy by going into the “Camera Manager” within your Yellowvideo account.

YellowVideo keeps an eye over your home, office, or any location. It detects motion, and triggers customizable Alerts that can record video and notify you by e-mail or text message.

The mobile version of Yellow Video has a max screen size of 176x144 - however this is adjustable from the account.

Please logon to your Yellowvideo account. Click on “Video Archive” and then select the camera from the “camera list” Now select the year and month, you want to view the recording. And then select the hour. And it will show you all the events occurred during that hour.

The camera may be offline. Please make sure the camera is connected to the router. If you still can’t see the camera, please unplug the camera and plug it back.